In what has to be classified as good timing following my recent post on poor customer service, today has brought us a little addendum to add.
An Australia Post outlet. Not the one we went to.
We bought a package online the other day. Tracked it online. It eventually was delivered to our local post office. Because I couldn't get to the phone in time to let the truck through our front gate. A small hassle, nothing major.
I phone Mrs Speech who was out at the time, and ask her to pick it up.
She wanders in and is given the full double-barrel treatment by Sandy, one half of the couple who works there. No, you have to have the card we left in your mailbox. No, you have to have ID. No, you have to have evidence you live at that address. She gives Mrs Speech the full patronising tone.
So Mrs Speech calls me and lets me know. I call the post office and get Sandy.
"Hi, can I speak to Ian please." Ian's the other half.
"Who's calling?" Total pleasantness.
"Just a customer."
"No, WHO'S CALLING." Alright, now a little less pleasant.
Ian gives me the full run down. Their procedures changed two months ago, he says. He can't account for why we went in last week on one of our walks and he gave Mrs Speech a package without asking for any form of ID whatsoever. This is how it always has been. Walk in, walk out, no ID? No hassles.
He can't account for why we went in last week on one of our walks and he gave Mrs Speech a package without asking for any form of ID whatsoever.
So I go in myself. Ian starts to give me the run down. Told him I don't care and that I'm just there for my package. Ian goes the whole childish bit.
"Alright, if that's going to be your attitude."
Starts calling me sir. You hurt my feelings. Now watch, as I put some artificial space between us! Mumbles something about avoiding future mix-ups.
Yeah, you can avoid future mix-ups by not treating us badly. That's how you can avoid future mix-ups. Dilettante.
Anyway, I got my package and they don't got my business again. It's a shame with the massive centralisation of services like the mail, that a local outlet wouldn't try their hardest to keep their customers.
That's what you get, sometimes.